FAQs

A: The Quest Squad Loyalty program is our free rewards program where you earn points for completing Missions. The points are redeemable for rewards.

A: Active Quest Squad members who are residents of the United States or Canada.

A: It’s easy! Just make sure you already have an account on QuestNutrition.com using your Quest Squad email. Then, you’ll go to www.questsquadrewards.com, log in with your Quest Squad email and password, accept our Terms & Conditions, and you’ll be on your Quest to earning points! Please make sure you use the email address associated with your Quest Squad profile – otherwise our system won’t recognize you.

A: If you sign up by December 15, 2020, you will get bonus signing points. If you sign up after December 15, you will receive 25 points. Please note, all Quest Squad members will need to be signed up in order to earn and redeem points.

A: For every Mission you complete, you will earn a set number of points.

A: Yes! Additional points can be earned through other special activities, such as surveys. Missions are the core way to quickly earn points and to stay active in Quest Squad, so make sure you complete them!

A: Points for Missions will be visible as soon as the Mission officially closes and we have vetted them. Currently, please allow 7-10 days.

A: Points expire after 12 months of non-activity. Please make sure you are participating and redeeming to maintain an active status.

A: You must complete at least four Missions in the prior quarter in order to reach Quest Star status!

A: You must have achieved Quest Star status for two consecutive quarters in order to become a VI-Q, a Very Inspiring Questie!

A: We’re sorry to hear that! Please make sure you are using the email address associated with your Quest Squad profile, as well as registered on QuestNutrition.com, and check for typos. If you’re still having trouble, please contact support@questnutrition.com and we’ll help set you up!

A: We’re sorry to hear that! Please make sure you are using the email address associated with your Quest Squad profile, as well as registered on QuestNutrition.com. If you’re still having trouble, please contact support@questnutrition.com and we’ll help set you up!

A: Refer to your Mission email. You can also check out the Quest Squad FAQs by clicking here.

A: The Quest Squad program has dedicated times for points redemption, a.k.a. “redemption windows.” Check your email and Quest Squad Newsletters for when the next redemption window will open!

A: Please allow up to 4-6 weeks after the Redemption Window has closed for processing and shipping.

A: Please contact QuestSquad@questnutrition.com.